Ordering & Shipping

This page contains information that supersedes all other terms, services, and privacy policies contained on this and other websites that we own and operate. In the event that there is a discrepancy between this page and any other page on any other site we own, operate, and maintain, the information found on this page will prevail. Please read the information here carefully. By viewing, using and placing an order you agree to the terms, policies, services and privacy terms. If you do not agree with our policies and terms please stop using our website.

Tax Exempt Entities and Organizations

Organizations and School districts that are tax exempt must provide us with a tax exempt certificate prior to placing their orders. Your certificate and status will be reviewed prior to being approved. If approved then you will be classified as a tax exempt organization and tax will be removed from your order. Orders placed without you being classified as a tax exempt organization will be treated as regular orders and tax will be assessed. 

Free Shipping Policy

Free shipping applies to all printed materials only, shipped through Ground method. We reserve the right to ship using any carrier of our choice.  

Returns Policy

Data such as illustrations, drawings, calculations weights and measures stated in our offers, price lists and other documentation shall not be binding upon us.

Verbal promises by or arrangements with our subordinate employees shall be binding upon us only and in so far as confirmed by us in writing.

Slight deviations in quality, color, finish, measures and weights generally accepted in trade or technically unavoidable are reserved.

Unless otherwise agreed in writing our prices are in U.S. Dollars for delivery ex warehouse, Houston, or Mountain View, exclusive of turnover tax, inclusive of packing.

The types of packaging shall be determined by us. Packing is not returnable. Special packing requirements made by the purchaser shall be charged separately.

The delivery time is calculated from the moment we have accepted the order and have received all details necessary for the execution of the order and any amount due by the purchaser in advance pursuant to the agreement.

The availability of a product indicated in the Description of the item are to be used only as a reference and are not binding upon us. During high volume periods (spring and summer) these times may be extended. 

We shall have the right to deliver the goods in several lots.

The ownership of the delivered goods shall not pass to the purchaser until he has paid to us all amounts due in respect of the agreement including our claim regarding shortcoming in the fulfillment of the agreement. As long as the ownership of the goods has not passed to the purchaser he is obliged to insure them against usual risks.

If we have accepted liability for the defect or failure we shall at our option either repair the goods or in exchange of the goods delivered supply new ones. Orthographic, or editorial mistakes does not entitle you to request new or updated materials. Such mistakes and updates will become available in the new editions. You may report errata by using our editorial department submission form

You may return new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you are returning item(s) for any reason other than a defect or mistake on our part, you the buyer will be responsible for all shipping and insurance costs. 

Returned items without first having contacted us to receive authorization, will not be accepted. Items that are printed, cut and ready for display on your shelves, are non-returnable if they have been opened. Items that are not packaged correctly, we are not able to resell, or are being returned after the 14 day return period (up to 60 days), will be charged a 25% restocking fee or may be rejected completely at our discretion. Only items printed on paper will be accepted.

Shipping costs are non-refundable.

Our guarantee does not cover defects caused by acts of violence, careless treatment, use of maintenance, repair by third parties without our foreknowledge and approval or other circumstances outside our control.

You, the purchaser is not allowed to suspend your payment because of guarantee claims.

Fulfillment of our guarantee shall constitute our sole and complete indemnification. Any other claim for damages is excluded unless caused by gross negligence on our side. If we in spite of this are liable to damages our liability shall not exceed the invoice price of the defect part of the delivery that caused the damages.

The purchaser shall hold us and our subordinated employees secure from any claims by any third party towards damages for which we have excluded our liability in these general conditions in our relation with the purchaser. 

When returning items the following steps must be taken to ensure proper credit:

  1. Enclose proof of purchase from ETC Montessori
  2. State the reason for the return or exchange
  3. Send all materials by an insured traceable carrier such as FedEx or UPS to:

     ETC Montessori Returns
     979 Reseda Dr.
     Houston, TX 77062

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shortages. Customers are asked to report all shortages within 14 days. Any claims following this time period will not be honored and customer will be required to purchase any items claimed as missing.

Ordering and Payments

ETC Montessori accepts a variety of payment methods. The following credit cards are accepted:

American Express, American Express Business, Visa, Visa Business, Mastercard, Discover, Diners Club, JCB

Cancellation of Order Policy:

If you need to cancel an order please e-mail us right away via our contact page preferably within 1 hour from the time you placed your order. If you cancel an order after it has shipped, you will be refunded the amount of your order less shipping when you return the order. If you have any questions regarding our cancellation policy, please e-mail us or call us at 877.409.2929

Order Change Policy:

Once orders are placed they cannot be changed through our website. If you need to add products, please place an additional order - please feel free to contact us with any questions.

Purchase order(s) Terms

We are currently operating out of two different warehouses. All hardwood materials are shipped from Mountain View CA, and all printed curriculum is shipped from Houston TX.

Therefore, in order to streamline and expedite your order among the different warehouses, the following steps must be adhered to:

  1. Purchase orders may NOT contain mixed items from Nienhuis and ETC Montessori. Please separate your purchase order(s) to those containing all the Nienhuis items and those containing all the ETC Montessori items. This allows us to route the appropriate PO to the correct warehouse. Failure to separate your POs will result in delay and returned POs so that the issue is addressed by your purchasing department and fixed.
  2. Purchase orders are only accepted from school districts, public and approved charter schools.
  3. All purchase orders come with NET 30 days. If your district requires a different NET please contact us to make arrangements.
  4. We do not accept purchase orders from schools located outside the United States.
  5. Customers who submit purchase orders will be billed for partial shipments of items that have shipped and verifiably received.  

Wire Money Transfers (ACH/ETF) You may wire your money directly into our Bank Account. A bank fee of $20.00 will be assessed in addition to your invoice amount. Please contact us to receive the necessary information that you will require to provide your bank.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. ETC Montessori maintains a list of approved vendors and agents. We normally will not ship to those countries where an agent represents us. You may find an agent by visiting our corporate site

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Orders totaling over 150 lb (68 Kg) may, at our discretion, ship by freight. If we ship by freight there is a possibility of additional charges. In such an event we will contact you to receive permission before shipping.

Liability Disclaimer

THE CONTENT AND COMPANY INFORMATION FOUND ON ETC MONTESSORI SITES IS PROVIDED AS IS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY CONCERNING THE INFORMATION, SERVICES, OR PRODUCTS OFFERED OR PROVIDED THROUGH OR IN CONNECTION WITH ETC MONTESSORI'S WEB SITES AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL ETC MONTESSORI OR ITS PREFERRED PARTNERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THE USE OF ETC'S WEB SITES OR WITH THE DELAY OR INABILITY TO USE ETC'S WEB SITES, OR FOR ANY INFORMATION INCLUDING COMPANY INFORMATION), SOFTWARE, PRODUCTS, AND SERVICES OBTAINED THROUGH ETC MONTESSORI'S WEB SITES, OR OTHERWISE ARISING OUT OF THE USE OF THE ETC MONTESSORI WEB SITES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ETC MONTESSORI OR ITS PREFERRED PARTNERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

Privacy and Viewing of online Orders

Orders placed through our website are viewable by ETC Montessori's administrative staff, employees, contractors, and preferred partners. Orders are viewed so that they may be processed and completed. If you do not want to view your information please place your orders by calling our sales department at 877-409-2929.   

Updating Account Information

It is the customer's responsibility to update any information that is stored on our servers. Orders placed online will be processed, billed to and shipped to the address provided on the latest order. 

Trademarks and Copyrights

ETC Montessori, the ETC logo, are trademarks or registered trademarks of ETC Montessori LLC, Montessori Connections LLC, ELM Group Management Inc., in the United States and other countries. Apple, the Apple logo, iPhone, and iPad are registered trademarks of Apple Inc. Other trademarks and brands are the property of their respective owners. 

ETC Montessori owns or has licensed the content made available on this website. Under current copyright laws you may not upload any pictures, files or other media to your website, as this will constitute re-distribution. You can however, link to this page so that others may be re-directed to our pages. You may not use any of our materials to produce, or create derivative works based on work that ETC Montessori has created. 

The unlicensed photocopying, reproduction, display or projection of materials contained in these publications, is expressly prohibited by law. Copying without express permission from ETC Montessori may result in legal action against you and the organization that employs you.