We know it's tempting to skip over reading this section. However, we strongly recommend that you take a few moments and read what we talk about here. If you insist on scanning the fine print, please use the quick links below to find quick answers. Please understand that these are company policies that we will adhere to.
Organizations and School districts that are tax exempt must provide us with a tax exempt certificate prior to placing their orders. Your certificate and status will be reviewed prior to being approved. If approved then you will be classified as a tax exempt organization and tax will no longer appear on your order ticket. Orders placed without you being classified as a tax exempt organization will be treated as regular orders and tax will be assessed. Tax exempt accounts are set up on an individual basis through the email provided. If your organization will be placing orders through multiple buyers or agents, each email address must be categorized as part of the tax exempt organization.
Checking out as guest does not allow us to add you to the tax exempt list. You must create an account.
Free shipping applies to all printed materials only, shipped through Ground method to the 48 contiguous United States. We reserve the right to ship using any carrier of our choice. Shipping to Alaska and Hawaii will incur shipping charges. You will be contacted by an ETC team member once your order has been entered into the system.
Verbal promises by or arrangements with our subordinate employees shall be binding upon us only and in so far as confirmed by us in writing.
Slight deviations in quality, color, finish, measures and weights generally accepted in trade or technically unavoidable are reserved.
Unless otherwise agreed in writing our prices are in U.S. Dollars for delivery ex warehouse, Houston, or Mountain View, exclusive of turnover tax, inclusive of packing.
The types of packaging shall be determined by us. Packing is not returnable. Special packing requirements made by the purchaser shall be charged separately.
The delivery time is calculated from the moment we have accepted the order and have received all details necessary for the execution of the order and any amount due by the purchaser in advance pursuant to the agreement.
The availability of a product indicated in the Description of the item are to be used only as a reference and are not binding upon us. During high volume periods (spring and summer) these times may be extended.
We shall have the right to deliver the goods in several lots.
The ownership of the delivered goods shall not pass to the purchaser until he has paid to us all amounts due in respect of the agreement including our claim regarding shortcoming in the fulfillment of the agreement. As long as the ownership of the goods has not passed to the purchaser he is obliged to insure them against usual risks.
If we have accepted liability for the defect or failure we shall at our option either repair the goods or in exchange of the goods delivered supply new ones. Orthographic, or editorial mistakes does not entitle you to request new or updated materials. Such mistakes and updates will become available in the new editions. You may report errata by using our editorial department submission form. ETC Montessori will not be responsible for providing customers with updated, or corrected materials for any editorial mistakes or changes.
You may return new, unopened items within 14 days of delivery for a full refund minus 25% for restocking and shipping recovery fees. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you are returning item(s) for any reason other than a defect or mistake on our part, you the buyer will be responsible for all shipping and insurance costs.
Returned items without first having contacted us to receive authorization (RMA #), will not be accepted. Consumable items such as PLP are non returnable. Items that are printed, cut and ready for display on your shelves, are non-returnable if they have been opened. Because we are dealing with intellectual property, items that are opened, not packaged correctly, we are not able to resell, or are being returned after the 14 day return period, will not be accepted for return.
Shipping costs are non-refundable.
Our guarantee does not cover defects caused by acts of violence, careless treatment, use of maintenance, repair by third parties without our foreknowledge and approval or other circumstances outside our control.
You, the purchaser is not allowed to suspend your payment because of guarantee claims.
Fulfillment of our guarantee shall constitute our sole and complete indemnification. Any other claim for damages is excluded unless caused by gross negligence on our side. If we in spite of this are liable to damages our liability shall not exceed the invoice price of the defect part of the delivery that caused the damages.
The purchaser shall hold us and our subordinated employees secure from any claims by any third party towards damages for which we have excluded our liability in these general conditions in our relation with the purchaser.
When returning items the following steps must be taken to ensure proper credit:
- Enclose proof of purchase from ETC Montessori
- State the reason for the return or exchange
- Send all materials by an insured traceable carrier such as FedEx or UPS to:
ETC Montessori Returns
979 Reseda Dr.
Houston, TX 77062
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Customers are asked to report all shortages within 14 days. Any claims following this time period will not be honored and customer will be required to purchase any items claimed as missing.
ETC Montessori accepts a variety of payment methods. The following credit cards are accepted:
American Express, American Express Business, Visa, Visa Business, Mastercard, Discover, Diners Club, JCB
Cancellation of Order Policy:
If you need to cancel an order please e-mail us right away via our contact page preferably within 1 hour from the time you placed your order. If you cancel an order after it has shipped, you will be refunded the amount of your order less shipping when you return the order. If you have any questions regarding our cancellation policy, please e-mail us or call us at 877.409.2929
Order Change Policy:
Once orders are placed they cannot be changed through our website. If you need to add products, please place an additional order - please feel free to contact us with any questions.
Beginning in 2020 all materials ship from our Houston TX facility and warehouse. We no longer ship items from Mountain View CA. All Nienhuis hardwood materials are imported directly from Nienhuis located in The Netherlands.
Therefore, in order to streamline and expedite your order among the different warehouses, the following steps must be adhered to:
- Purchase orders are only accepted from school districts, public and approved charter schools.
- All purchase orders come with NET 30 days. If your district requires a different NET please contact us to make arrangements.
- We do not accept purchase orders from schools located outside the United States.
- Customers who submit purchase orders will be billed for partial shipments of items that have shipped and verifiably received.
Wire Money Transfers (ACH/ETF) You may wire your money directly into our Bank Account. A bank fee of $20.00 will be assessed in addition to your invoice amount. Please contact us to receive the necessary information that you will require to provide your bank.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. ETC Montessori maintains a list of approved vendors and agents. We normally will not ship to those countries where an agent represents us. You may find an agent by visiting our corporate site.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Orders totaling over 150 lb (68 Kg) may, at our discretion, ship by freight. If we ship by freight there is a possibility of additional charges. In such an event we will contact you to receive permission before shipping.
THE CONTENT AND COMPANY INFORMATION FOUND ON ETC MONTESSORI SITES IS PROVIDED AS IS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY CONCERNING THE INFORMATION, SERVICES, OR PRODUCTS OFFERED OR PROVIDED THROUGH OR IN CONNECTION WITH ETC MONTESSORI'S WEB SITES AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL ETC MONTESSORI OR ITS PREFERRED PARTNERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THE USE OF ETC'S WEB SITES OR WITH THE DELAY OR INABILITY TO USE ETC'S WEB SITES, OR FOR ANY INFORMATION INCLUDING COMPANY INFORMATION), SOFTWARE, PRODUCTS, AND SERVICES OBTAINED THROUGH ETC MONTESSORI'S WEB SITES, OR OTHERWISE ARISING OUT OF THE USE OF THE ETC MONTESSORI WEB SITES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ETC MONTESSORI OR ITS PREFERRED PARTNERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.
Privacy and Viewing of online Orders
Orders placed through our website are viewable by ETC Montessori's administrative staff, employees, contractors, and preferred partners. Orders are viewed so that they may be processed and completed. If you do not want to view your information please place your orders by calling our sales department at 877-409-2929.
Updating Account Information
It is the customer's responsibility to update any information that is stored on our servers. Orders placed online will be processed, billed to and shipped to the address provided on the latest order.
ETC Montessori, the ETC logo, are trademarks or registered trademarks of ETC Montessori LLC, Montessori Connections LLC, ELM Group Management Inc., in the United States and other countries. Apple, the Apple logo, iPhone, and iPad are registered trademarks of Apple Inc. Other trademarks and brands are the property of their respective owners.
ETC Montessori owns or has licensed the content made available on this website. Under current copyright laws you may not upload any pictures, files or other media to your website, as this will constitute re-distribution. You can however, link to this page so that others may be re-directed to our pages. You may not use any of our materials to produce, or create derivative works based on work that ETC Montessori has created.
The unlicensed photocopying, reproduction, display or projection of materials contained in these publications, is expressly prohibited by law. Copying without express permission from ETC Montessori may result in legal action against you and the organization that employs you.